Jennifer Pahlka’s new book Recoding America tackles the reality that government frequently fails to deliver the quality services that citizens expect and shows how we can do better.
Thanks for this pointer - glad to be listening to the interview! Shared with the ISSIP.org community which has a great interest in digital service - including service to citizens.
Thanks for the recommendation. I will look it up. Maybe you remember 'The 5th risk' by Michael Lewis. It shows how the Trump regime systematically tried to destroy some of the agency delivering vital services. I think this goes deeper, though. Given the constant (political) pressure people in public service are under, one wonders why anybody would devote their lives to these thankless tasks...
Thanks for this pointer - glad to be listening to the interview! Shared with the ISSIP.org community which has a great interest in digital service - including service to citizens.
Thanks for the recommendation. I will look it up. Maybe you remember 'The 5th risk' by Michael Lewis. It shows how the Trump regime systematically tried to destroy some of the agency delivering vital services. I think this goes deeper, though. Given the constant (political) pressure people in public service are under, one wonders why anybody would devote their lives to these thankless tasks...